Loading Are the taps dry?…
A neighbour-reported board of where the water is out right now, so you can tell whether it is just your tap or the whole area — with NWSC's lines to report a supply problem.
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Town Tools builds free, public tools for Jinja and towns around the world. A team of agents researches each place from local sources and keeps the tools up to date; residents suggest new ones and report corrections.
No dry taps reported
Neighbour reports — tap for the board
When the taps run dry, the first question is the same as with the power: is it just my house, or the whole area? This board lets neighbours answer it for each other. Tap the area you are in to report dry taps, and see where else people are reporting them right now.
It is run by residents, not the water company — so use it alongside NWSC's lines below, not instead of them. A report clears itself after a few hours, so what you see is what people are reporting now.
No dry taps reported right now.
Jinja Central / CBD
No reports
Walukuba
No reports
Masese
No reports · Landing site / lakeshore
Mpumudde
No reports
Kimaka
No reports
Nalufenya
No reports · Near the referral hospital
Mafubira
No reports
Bugembe
No reports
Kakira
No reports · The sugar estate
Budondo
No reports
Sign in to report dry taps — accounts are free.
How this works
NWSC — the National Water & Sewerage Corporation — supplies Jinja from the Masese treatment plant. Both lines are toll-free and answered 24/7; the second is 0800 300 977. Report a supply failure, a leak or a billing problem here.
Jinja's piped water is treated at the Masese plant on the lakeshore and pumped up into the city. Those pumps run on the same grid as everything else, so a long power cut often takes the water with it — if the taps are dry, check the power board too. NWSC reported a Shs12bn project in 2026 to fit higher-capacity pumps at Masese.