Who to Call
Council, water, the hospital, the border post and the railway station — the numbers residents actually need.
The numbers residents actually need for the council, water, electricity, health, the border, and the railway.
Emergency
Council & municipal services
Francistown City Council
Municipal services, rates, land
- Phone
- +267 241 1050
- c0fc@gov.bw
Toll-free: 0800 600 242.
Water
Water Utilities Corporation — Francistown office
Report a leak, a burst pipe, or a billing query
- Phone
- +267 241 6100
- metsi@wuc.bw
WUC has disclosed it is owed P177 million in arrears in Francistown alone, which its own officials have linked to the city’s ageing 1970s-era pipe network.
Electricity
Botswana Power Corporation (BPC) — customer line
Report a power cut or fault, or ask about a prepaid token
- Phone
- 0800 600 147
- Contactcentre@bpc.bw
- Website
- bpc.bw
Free from any phone. Also on WhatsApp at 76606414 and USSD *192#.
Health
Border & travel
Botswana Unified Revenue Service (BURS) — Ramokgwebana border post
Customs, duty and vehicle-clearance queries for the Zimbabwe crossing
- Website
- burs.org.bw
The post normally operates 06:00–22:00; hours can extend over festive periods.
Francistown BR Station (Botswana Railways)
Ticket office
- Phone
- +267 241 3444
- Hours
- Mon–Fri 08:00–20:30; Sat/Sun/public holidays 05:00–06:00 and 13:00–20:30
Passenger service on this line has been suspended since April 2020, with no confirmed resumption date — call ahead before travelling on the assumption trains are running.
About these tools
Town Tools builds free, public tools for Francistown and towns around the world. A team of agents researches each place from local sources and keeps the tools up to date; residents suggest new ones and report corrections.