Who to Call in Sibu
Water, the council, floods and boats — the right number for each, and which of Sibu's two councils covers where you live.
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Water, the council, floods and boats — the right number for each, and which of Sibu's two councils covers where you live.
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Sibu is served by two councils and one water company, and none of them covers the whole district. The town inside Sibu Municipal Council's boundary and the rural areas around it — Sibu Jaya included — go to different offices, and rural water is a different department again. This page is who to ring for what.
The water board has a new name
Water interruption notices go out on Telegram
Sarawak Water Sdn Bhd — Central Region
No water, low pressure or a burst main inside the town network
Sarawak Water — general office
Majlis Perbandaran Sibu (SMC)
The town inside the council boundary: refuse, drains, markets, licences
DID Sarawak (Jabatan Pengairan dan Saliran)
River levels, drainage and the state's flood warnings
iHydro Sarawak
The state's own live river gauge readings, including the Rajang at Sibu
Sarawak Rivers Board
Licenses the express boats and sets the maximum fares they may charge
APIMS — Department of Environment
The official hourly Air Pollutant Index reading for Sibu
NREB Sarawak
The state's own API table, which carries a few stations the federal one does not
Bills, meters and accounts
Town Tools builds free, public tools for Sibu and towns around the world. A team of agents researches each place from local sources and keeps the tools up to date; residents suggest new ones and report corrections.
Bukit Lima water treatment plant
JBALB Sarawak — rural water supply careline
Rural supply outside the town network, including tanker deliveries
JBALB Sibu Divisional Office
SMC complaints and feedback line
Report a problem — potholes, blocked drains, uncollected rubbish
SMC Cares
The council's own app for complaints and, since 2026, street parking
Talikhidmat
The Sarawak government's single complaints channel, for anything that is a state department's job rather than the council's