A neighbour board for kero ya maji — tap your ward when your water is off, so people can tell whether it's the whole area or just one tank. MUWSA's fault line is here too.
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Town Tools builds free, public tools for Moshi and towns around the world. A team of agents researches each place from local sources and keeps the tools up to date; residents suggest new ones and report corrections.
From Town Tools. For the current version, visit https://www.towntools.org/moshi-kilimanjaro-tz/water-board
Water — kero ya maji — is one of Moshi's most-raised worries. When your tap runs dry the first question is usually the same: is it just my tank, or is the whole ward out? This board lets neighbours answer that for each other.
Tap your ward if your water is off. Anyone can read the board; reporting takes a free account, which keeps it honest, and each report clears itself after a while so the page stays current. It shows what neighbours are seeing — it is not MUWSA. For a burst, a leak or an official fix, always use MUWSA's line below.
These reports come from neighbours, not the water utility. Anyone can read the board; reporting no water takes a free account, which keeps it honest. A report clears itself after about 12 hours, so the board stays current on its own. When several people report the same sector, it’s likely the whole sector is dry — not just one tank.
Where Moshi's water comes from
Moshi's piped supply is largely gravity-fed from springs on Kilimanjaro, run by MUWSA. It is generally steady in the older central wards but tighter in the fast-growing and outlying areas, where MUWSA has been extending mains — the Miwaleni–Njiapanda project reached more than 13,700 residents, and in February 2026 the water ministry promised the Kimochi ward shortage would be resolved within three months — we could not confirm that it was, so check this board for what neighbours there are seeing.
Source: MUWSA, checked 11 October 2026 (yesterday).
The water utility — MUWSA — Moshi Urban Water Supply & Sanitation Authority
Report a burst, a leak or no water on the 24-hour toll-free line 0800 110074 — free from any Tanzanian phone. For bills and new connections: 0800 710020, or +255 27 275 1164, Monday–Friday 8am–4pm. Customer care desk is by the pay point.
Piped MUWSA water is treated. After a cut, or after pipe work nearby, it can run cloudy at first — let it run clear, and boil it if you are unsure, especially for young children.