The fee KCCA's own contract sets for household waste collection, what is collected free and on which day, which company is licensed in each zone, and who to call when the truck does not come.
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KCCA does not collect Kampala's household waste itself. It divided the city into seven zones and licensed private companies to collect in them, at fees KCCA's own concession contract sets. On its waste page, KCCA lists "over charges" as the first standing complaint about that arrangement.
This page holds what KCCA has published: the fees the contract stipulates, what is collected free and on which day, which company is licensed in each zone, and the numbers to call when the truck does not come.
| Service | What it buys | How often | Price |
|---|---|---|---|
| Bring to truck | You carry your own waste out to the truck when it comes, and the company loads it.How much: About 100 litres each time — the volume of a 50 kg sugar sack.Who: Households, including households in informal settlements that are not on KCCA's free-collection list. | One collection a week. | UGX 3,000a month |
| Premium | Three bags of waste taken away. KCCA's page describes the premium service only in those words; it does not say whether collection is from your gate. | Weekly. | UGX 30,000a month |
| Anything in between | Collection on days other than the free Wednesday, or more waste than one 100-litre sack.Who: Households in the low-income zones on KCCA's free-collection list who want more than the Wednesday round. | Agreed with the company, by how much waste you put out and how often you want it taken. | UGX 3,000 – UGX 30,000a month |
Every figure here is KCCA's. The UGX 3,000 and UGX 30,000 are the amounts KCCA's waste page says the concession contract stipulates — set out there under the heading "Over charges", because overcharging is a complaint KCCA records against its own concessionaires. The weekly frequency, the 100-litre allowance and the negotiated 3,000 to 30,000 range come from the Minister for Kampala's statement of 11 December 2020, published by KCCA, which is the most recent published statement of these terms we could find.
Two things to weigh against them. KCCA's page does not say when its figures were last reviewed, and the concession contracts it describes were signed in June 2015. And a company may assess a household by how much waste it puts out — KCCA's page says concessionaires were advised to do exactly that. So these are what the city says you should be charged, and a figure worth asking about; they are not proof of what your company is charging today.
Source: KCCA — Waste Collection and Transportation, checked 25 July 2026 (4 days ago).
Free collection every Wednesday
This is a commitment KCCA and the three concessionaires made in a signed memorandum, published in December 2020 after a presidential directive, and it is the most recent published statement of the free service we could find. If the Wednesday truck has not come to a listed zone, that is the thing to report on the numbers below.
Source: KCCA — Statement on sanitation and solid waste management, 11 December 2020, checked 25 July 2026.
KCCA divided the city into seven collection zones in the first phase of the waste concession, signed with the companies below in June 2015, and says they are the only companies with exclusive rights to collect in their zones. It does not publish which streets or parishes fall into which zone: its page refers to an attached map, and that map is not on the site. Two of the seven zones have no company named at all.
Until KCCA publishes the map, the way to find out who holds your street is to ask on the numbers below, or to ask the crew of the truck that already works your road which company they are with. Kampala's five divisions — Central, Kawempe, Makindye, Rubaga (Lubaga) and Nakawa — are not the same thing as the collection zones.
| Zone | Licensed collector |
|---|---|
| Zone 1 | Not publishedKCCA's waste page does not name a company for Zone 1. |
| Zone 2 | Kampala Solid Waste Management Consortium |
| Zone 3 | Homeklin (U) Limited |
| Zone 4 | Homeklin (U) Limited |
| Zone 5 | Nabugabo Updeal Joint Venture |
| Zone 6 | Not publishedKCCA's waste page does not name a company for Zone 6. |
| Zone 7 | Nabugabo Updeal Joint Venture |
Source: KCCA — Waste Collection and Transportation, checked 25 July 2026 (4 days ago).
KCCA has appointed contract managers to enforce the collection schedules in the concession contracts, and its own page says complaints about a concessionaire's staff should be reported so that the contract's penalty clauses can be used. These are the channels KCCA publishes.
KCCA head office
KCCA on WhatsApp
The number KCCA publishes on its own contact page
Kiteezi took the city's waste until 9 August 2024, when the overfilled landfill collapsed after heavy rain and killed around 32 to 35 people, most of them waste-pickers and neighbours. A parliamentary inquiry found gross negligence, KCCA's Executive Director and her deputy were dismissed, and the site was ordered decommissioned. KCCA said in December 2025 that it had secured UGX 4.3 billion for compensation and paid 73 of 96 verified beneficiaries, and that ten acres of the Kiteezi site are being stabilised with support from the government of Japan and UN-Habitat.
Kampala generates about 2,500 tonnes of waste a day. KCCA's deputy Executive Director told Mpigi district leaders in January 2025 that after Kiteezi the city had to find emergency dumping sites, naming Katikolo and Nkumba. KCCA has since bought 230 hectares at Buyala in Mpigi District, at UGX 70 million an acre, for a permanent waste treatment and resource-recovery site it plans to bring into use in 2026. Over the same period it reported collection coverage across the city rising from 53% to 63%.
KCCA has not published which site a given zone's waste is taken to today, and its own "Waste Treatment and Disposal" page still describes the plan as it stood in 2016 and names a different site, so that page is not a guide to where your waste goes now.
Source: KCCA — KCCA wraps up 2025 with strong gains, sets agenda for 2026, 23 December 2025, checked 25 July 2026 (4 days ago).
The site is contested
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KCCA by SMS
KCCA's published SMS short code
KCCA by email
The contact page also carries a feedback form
Source: Nile Post — KCCA sued over new landfill in Buyala, 17 September 2025, checked 25 July 2026 (4 days ago).