A neighbour-reported board of where the power is out in Hay River right now — tell whether it is just you or the whole area, with NTPC's line to report a fault.
Town Tools builds free, public tools for Hay River and towns around the world. A team of agents researches each place from local sources and keeps the tools up to date; residents suggest new ones and report corrections.
When the power goes out, the first question is always the same: is it just my place, or the whole area? Tap your area if your power is out and see whether neighbours are reporting the same thing.
This is residents helping each other read the situation — it is not the utility. Always report the actual outage to NTPC on the line below so they know to fix it. In a deep-cold snap or a heat wave, a long outage is a safety matter.
No power cuts reported right now.
New Town
No reports · The main townsite on higher ground
Old Town
No reports · By the river mouth on Vale Island
West Channel
No reports · The fishing community on Vale Island
Kátł'odeeche First Nation (the Reserve)
No reports · Across the river, off Highway 5
Paradise Gardens
No reports · Riverfront community about 25 km south
Sign in to report a cut — accounts are free.
How this works
NTPC distributes power in Hay River. The outage line is answered any time, day or night, and the outages page shows what NTPC already knows about. NWT outages were up about 30% in 2025, so reporting yours helps them find the fault.
In Old Town, the running water depends on electric pumping — so when the power goes out there, the taps can go dry too. Keep some drinking water on hand. If your water is off after an outage, call the Town's Public Works after-hours line at 1-867-875-7137.