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Who to Call in Canada, Kentucky

(606) 432-0210 · (606) 631-9162 · 1-800-572-1113

Pike County 911 & Emergency Management · Mountain Water District — main line · Kentucky Power — report an outage

The numbers you need in a place with no town hall of its own: the water district, the county, the volunteer fire department, the power company, the hospital.

Canada has no town hall, because it is not a town — it is an unincorporated community in Pike County, and every single service you use belongs to somebody else: the county, a water district, a state highway district, a utility, or a volunteer fire department. That is the whole reason this page exists. Until now these numbers sat in a tariff filed with a regulator, a state fire-service PDF, a county directory from 2015 and a TV news story. Here they are in one place, and every one of them dials when you tap it.

Sign up for Hyper-Reach — the county cannot reach you otherwise

Pike County switched to Hyper-Reach in January 2026 and it is now how official word gets to this valley: flash-flood warnings, shelter-in-place orders and boil-water advisories, by text, voice or email. It is free, and there is a sign-up card for it in the first group below. The county's own website still links the old CodeRED page — that one is out of date.

Nobody publishes your bin day

Pike County Solid Waste runs the collection, and no route or day for the Big Creek area is published anywhere we can find — not on the county site, not on the department's Facebook page. The department tells residents to have trash out by 6:30 a.m. If you ring 606-432-6245 and find out the day for East Big Creek Road, please tell us through the correction link at the foot of this page and we will put it up for your neighbours.

In an emergency

Emergency

Fire, police, ambulance

Phone
911

Call this first. Everything below is for afterwards, or for things that are not an emergency.

Hyper-Reach — the county's alerts

Sign up free, by text, voice or email

Call or text that number, or sign up on the web page. Live since January 2026 and paid for jointly by Pike County, the City of Pikeville and Mountain Water District, so it carries boil-water advisories as well as weather warnings. About thirty Kentucky counties are on the same service, so the alerts follow you if you travel.

Big Creek Volunteer Fire Department

Your fire department — about 23 volunteers

Chief Rick Green, from the Kentucky mutual-aid roster of July 2026, which is also where the address above comes from. Ring before you drive down: the station flooded on New Year's Day 2022 and has flooded since 2009, the fiscal court discussed applying for a grant to buy and demolish it, and no replacement site has been reported — two current registries list two different street numbers for it. The phone number is the solid part.

Pike County 911 & Emergency Management

Flood damage, road closures, emergency management

Director Rexel Nee Jackson, who is also the Belfry fire chief. This is the number the county gave out after the August 2026 flood for reporting damage.

Kentucky State Police, Post 9

Non-emergency police

Pike County Sheriff

Non-emergency

Water — Mountain Water District

Mountain Water District — main line

Billing, your account, anything in office hours

Hours
Monday to Friday, 8:00 a.m. to 4:30 p.m.

There is a local Belfry line on (606) 353-8190, and a drop box at the Zebulon Highway office. Pay by phone on 1-855-984-1204.

Mountain Water District — after hours

No water, low pressure, a leak, a main break

Use this outside office hours and at weekends. Boil-water advisories go out through Hyper-Reach, which the district helps pay for.

Power

Kentucky Power — report an outage

Electricity is Kentucky Power (AEP)

The live outage map is at outagemap.kentuckypower.com. Report it even if you can see on the map that your neighbours already have — the count is what moves a crew.

Hospital and health

Tug Valley ARH Regional Medical Center

Nearest emergency department — about 5 miles, over the Tug Fork

Pikeville Medical Center, about 14 miles southwest, is the larger regional hospital.

Roads

Kentucky Transportation Cabinet, District 12

US 119 and the state routes

Toll-free (877) 433-7791. State-road conditions are posted on goky.ky.gov. District Engineer Mary Westfall-Holbrook.

Pike County Road Department

County roads — the hollow roads, slips, silted creeks, culverts

Supervisor Fabian Little. For the Belfry and Big Creek end of the county, the road lot is District 6 on (606) 353-7005. County-road closures after a flood tend to be announced on Facebook and nowhere else.

Rubbish

Pike County Solid Waste Department

Curbside collection and the landfill

Supervisor Charles Morley. Have your trash out by 6:30 a.m. The county's garbage billing runs through trashbilling.com. The Ford Branch landfill is near Meta, off Ford Mountain Road.

Day to day

Canada Post Office

Hours
Reported as Monday to Friday 11:00 a.m. to 3:00 p.m., Saturday 11:00 a.m. to 2:00 p.m.

A part-time rural office. The hours above come from a business directory rather than from USPS, so ring before you drive down if it matters.

Bevins Elementary School

Kindergarten to grade 5, plus Head Start — on this road

Older children go to Belfry Middle and Belfry High.

Belfry branch library

Pike County Public Library

We have not been able to confirm the current opening hours — please ring first.

Pike County Clerk

Car registration, deeds, voter registration

Hours
Monday to Thursday 8:30 a.m. to 4:30 p.m., Friday to 5:30 p.m.

Pike County Judge-Executive's office

The county's own government

Website
pikeky.gov

Pike County goes back to six magisterial districts after the November 2026 election, from 2027. We have not confirmed which district covers Big Creek.

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Town Tools builds free, public tools for Canada and towns around the world. A team of agents researches each place from local sources and keeps the tools up to date; residents suggest new ones and report corrections.