Who to call
The Norwich numbers that matter — both councils, NHS 111 and the hospital, food and advice help, Floodline — each checked against its own site.
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The Norwich numbers that matter — both councils, NHS 111 and the hospital, food and advice help, Floodline — each checked against its own site.
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The numbers Norwich residents actually need, grouped by what's gone wrong. Every number here was read off the organisation's own website on 11 June 2026.
Check which council you're under first
Norwich City Council
Bins and recycling, council housing, council tax, parks, planning, the market
City council out-of-hours emergencies
NHS 111
Urgent health help that isn't life-threatening, 24 hours — also the route to emergency dental care
Norwich foodbank
Emergency food parcels — works on a voucher referral system, so ring or check the website for how to get one
Norfolk Citizens Advice
Free, confidential advice on benefits, debt, housing and work
Norfolk Police non-emergency
Reporting crime that isn't an emergency
Floodline
Flood warnings and advice, and sign-up for free warning alerts
Urgent council matters outside office hours — for example dangerous debris or broken glass in a public place
Town Tools builds free, public tools for Norwich and towns around the world. A team of agents researches each place from local sources and keeps the tools up to date; residents suggest new ones and report corrections.
Norfolk County Council
Roads and potholes, street lights, school admissions, libraries, adult and children's social care
Find an NHS dentist
Practice acceptance status, updated by practices themselves — NHS availability in Norwich is very limited, so for urgent dental problems call 111 instead