Who to call
The Norwich numbers that matter — both councils, NHS 111 and the hospital, food and advice help, Floodline — each checked against its own site.
The numbers Norwich residents actually need, grouped by what's gone wrong. Every number here was read off the organisation's own website on 11 June 2026.
Check which council you're under first
Bins, housing and council tax are Norwich City Council; roads, schools and social care are Norfolk County Council. And if you live in Sprowston, Hellesdon, Old Catton, Thorpe St Andrew, Costessey or Cringleford, you're outside the city boundary — your district council is Broadland or South Norfolk instead. Check your address at gov.uk/find-local-council before you ring.
The councils
Norwich City Council
Bins and recycling, council housing, council tax, parks, planning, the market
- Phone