Who to Call in Neiafu: Emergency and Service Numbers

Any emergency — 911 · Police — 922 · Ambulance and Ngū Hospital — 933

911 for any emergency, 922 police, 933 ambulance, 944 for power faults — plus Ngū Hospital, the pharmacies, the Waste Authority, the wharf offices and volunteer marine rescue. Numbers that two sources disagreed about are left out, and the page says which.

Tonga has one general emergency line and three short codes beside it, and all four work from any phone in Vavaʻu. Everything on this page was read from the Vavaʻu Port Officer guide (version 2026/18, 18 October 2026), and checked against a second source wherever one exists: Tonga Power's own press release for 0800 123 and 944, and France's foreign ministry for Ngū Hospital's 70201.

No fire number for Vavaʻu, and no police landline

The Port Officer guide contradicts itself on the fire service — 911 on page 10, 999 on page 18 — and on the Vavaʻu fire landline, 70699 against 70089. Tonga Communications' own directory puts 999 with the Nukuʻalofa district, 927 with Hahake and 928 with Hihifo, all three on Tongatapu, so none of them is Vavaʻu's. The police landline has the same problem: 70233 on one page, 70324 in the directory the guide marks as unfinished. A number that looks like an answer and rings nobody is worse than no number, so none of those is printed here. 911 is a separate matter: Tonga Communications runs it as the line for any emergency, and the Canadian and Irish governments' current travel advice both tell visitors to dial it. For a fire, call 911 and say what has happened.

Sunday closes almost everything

Sunday is a day of rest in Tongan law: the shops, the ferries and the domestic flights all stop. The emergency short codes still answer, and the hospital does not close.

In an emergency

Any emergency — 911

Fire, police, ambulance or a power fault. The operator asks what has happened and passes you to the service you need.

Phone: 911

Tonga Communications runs the line. Its chief executive confirmed in 2018 that 911 covers every emergency service, after a house fire in Nukuʻalofa raised doubts about it.

Police — 922

The short code for the police anywhere in Tonga. Vavaʻu police also keep a radio watch on VHF channel 16.

Phone: 922

Ambulance and Ngū Hospital — 933

An ambulance, or the hospital switchboard in an emergency, anywhere in Tonga.

Phone: 933

Tonga Power faults — 944

A power cut, a line down, a leaning pole or a dead streetlight.

Phone: 944

Tonga Power said in February 2025 that 944 and 28344 stay in service alongside the new toll-free number.

Vavaʻu Volunteer Maritime Response Association

Volunteer marine search and rescue for Vavaʻu waters, call sign “Vavaʻu Radio”. A Tongan incorporated society since 2018, working under a 2020 memorandum of understanding with the Ministry of Police: trip watch for police and customs boat crews, safety equipment, and communications coordination during a search.

Phone: 8465645

On the radio, call on VHF channel 16 — the hailing and distress channel. Channel 26 was the island’s working channel for years, but the Port Officer guide’s own channel list records it as having died during 2026, with a replacement repeater on channel 60 still under test, so 16 is the one to reach for. The association’s second phone is +676 7565645; its web address was not resolving when it was checked on 22 October 2026.

Health

Ngū Hospital, Talau

The only hospital in Vavaʻu: outpatients, dental, an optometry technician, and a pharmacy. For an ambulance, call 933.

Phone: 70201
Email: vavau.health@health.gov.to
Address: Ngū Hospital, Talau, Neiafu, Vavaʻu
Hours: Ministry of Health counters 9am to 12.30pm and 1.30pm to 4.30pm, Monday to Friday
Website: health.gov.to

A second switchboard line is +676 70204. Monday is the busiest day for dental. If you are kept in overnight, bring your own bedding and someone to look after you; the ward buildings date from 1950 and were photographed in disrepair by the town officer in February 2026.

Universal Pharmacy and Clinic

Pharmacy in town, with a doctor by appointment.

Phone: 70213

Seiniʻs Pharmacy and Clinic

Pharmacy in town, with a doctor by appointment.

Phone: 8820427

Dental clinic, Toula

Private dentist (Dr Liane), out at Toula.

Phone: 70054

Power and rubbish

Tonga Power — toll-free line

Toll free. Press 1 for a bill, 2 for a new connection, 3 for disconnection or reconnection, 4 to report a fault, 0 to speak to someone.

Phone: 0800 123
Hours: Options 3 and 4 answer 24 hours a day; the rest 9am to 4pm
Website: tongapower.to

Tonga Power is the only electricity supplier in Tonga and runs Vavaʻu's diesel station and the solar farms beside it. Outage notices go up on its website one at a time and on its Facebook page; there is no outage map.

Tonga Power head office

Billing and account questions that the toll-free menu does not settle.

Phone: 21400

Waste Authority Limited, Vavaʻu

Household and business rubbish fees, and booking a large collection.

Phone: 70704
Address: Kings Road, Neiafu, Vavaʻu
Hours: 8.30am to 12pm and 1.30pm to 3pm, Monday to Friday

Public bins in town are normally emptied on Fridays. There is no bottle or can recycling in Vavaʻu. Used oil and batteries are taken at Café Tropicana. Fines for dumping run from T$20 to T$2,000.

The wharf, fuel and flights

Customs, Halaevalu Wharf

Clearing in and out of Tonga by sea, and the local movement report for a domestic hop.

Phone: 70053
Hours: 8.30am to 4.30pm, Monday to Friday; a weekend arrival waits for Monday 9am

Arriving by sea, hail Vavaʻu Customs on VHF channel 16. The guide’s directory also lists +676 70052 for this office.

Marine and Ports, Vavaʻu

Harbour dues and lights-and-buoys fees — upstairs above Customs at the wharf.

Phone: 70100
Hours: 8.30am to 12pm and 1.30pm to 3pm, Monday to Friday

The guide lists +676 70657 as a second office line and +676 70639 for the officer in charge.

Pacific Energy, Toula

The fuel bunker. Bulk and duty-free orders need 24 to 48 hours' notice.

Phone: 70972

Second line +676 7555210. The petrol stations do not take cards.

Lulutai Airlines, Vavaʻu office

The only domestic airline: Tongatapu to Vavaʻu in about an hour, two or three flights a day, none on Sunday.

Phone: 70688

Both of Lulutai's web addresses were parked registrar pages when they were checked on 21 October 2026, so there is nothing to link to. Flights have been grounded and cancelled at short notice more than once since 2025, so phone before you travel.

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